Questions, grouped the way people ask them
Data, security and billing. Anything else goes to [email protected], answered by the team in Cambridge within one working day.
Data
What Halvard reads, how often, and what it does with it.
What counts as an event?
One thing that happened in one of your tools: an order placed, a payment captured, a ticket opened, a row added to a sheet. A shop with 4,000 orders a month usually sends around 180,000 events once payments, stock and shipping are connected. Settings shows your count to date, every day.
How fresh are the numbers?
Tools that send webhooks — shops, tills, payment processors — arrive within a minute. Tools Halvard polls, such as accounting software and spreadsheets, refresh every hour on Team and every 15 minutes on Business.
Can I bring in numbers that only live in a spreadsheet?
Yes. Share the sheet, pick a named range and the column headers become metrics. Market-stall takings, staff hours and monthly targets are the usual ones.
What happens to my data if I leave?
Export everything as CSV from settings at any time. When you close the account we delete your data within 30 days and send you a confirmation when it is done.
Security
Where your data lives and who can see it.
Where is my data stored?
In data centres in London, encrypted at rest and in transit. Backups stay in the UK. We do not sell or share customer data, and we do not use it to train anything.
Does Halvard need write access to my tools?
No. Every connection asks for read-only access, and where a tool lets us choose, we ask for the narrowest scope that still works. Halvard cannot change an order, a price or a payment.
Can I control who sees revenue?
Yes. Each dashboard can be limited to named people. On Business you can sign in with your company identity provider, and every change to access or to a metric definition is written to an audit log.
Billing
Plans, events and what happens when you go over.
What happens if we go over our events?
On Team and Business, extra events are billed at the end of the month: £0.12 per 1,000 on Team, £0.06 on Business. We email you at 80% and 100% of your allowance, and you can set a hard cap so the bill never moves. Free stops counting at 10,000 until the next month.
Is there a contract?
No. Plans are monthly and you can cancel from settings. Pay annually and you get two months free; annual plans can be cancelled for a refund of the unused months.
Do you charge per seat?
No. Each plan includes a number of seats — 2, 10 or 50 — at no extra cost. Read-only share links do not use a seat at all.
Do prices include VAT?
Prices are shown without VAT. UK businesses are charged VAT at the standard rate on the invoice.